Collecting the key

You can collect the key from our office starting at 12:00 PM on the first day of your tenancy agreement or the next business day. If the start date is on a holiday or weekend, the pickup day is the following business day. You can also pick up the key later. Don’t forget to bring an ID with a photo.

Below is a table showing key pickup dates for 2025 (if your tenancy agreement begins on 1ˢᵗ day):

You can collect your key at the earliest on the start date of your tenancy agreement (if it begins on a weekday). If your tenancy starts on a weekend or a public holiday, you can pick up the key on the next business day. The key cannot be collected earlier, not even through the emergency service.

If you need the key urgently and it has not been placed in the key box, you can get it through the 24/7 maintenance service for a fee of 70 € on the start date of your tenancy agreement or the following business day by calling +358 (0)44 7640 760.

The previous tenant may be moving from one Kuopas apartment to another. They have until 4:00 PM on the first day of the month or the next business day to return their key. In the meantime, please move in and out by mutual agreement.

While moving, please remember that parking on the emergency lane is prohibited. The Kuopio City Parking Control handles supervision and fines for parking in the yard areas.

Key Instructions

You can get your apartment key from our office at Torikatu 15.

You can collect your key either from the key box or from our customer service. On your moving-in day at 12:00, you will receive a text message and an email only if your key is available for pickup from the key box – so keep an eye on your phone!

• If you do not receive a message, pick up your key from our customer service at Torikatu 15. Our office is open from 12:00 PM to 3:00 PM (on the first business day of the month, from 12:00 PM to 3:30 PM).
• If you receive a message about the key box, the message will include instructions and PIN codes for the entrance door and the key box. The key box is located in the entrance area of our office, behind the street-facing main door.

Are you picking up your key after your moving-in day? Contact customer service after your moving-in day if you would like your key to be placed in the key box.

Please note that we cannot confirm in advance where your key will be available for pickup. You will receive this information on your moving-in day at 12:00 PM, so please wait for a possible message regarding the key box before contacting us.

For two-bedroom and three-bedroom apartments, we give two keys; for single rooms and studios, one key. Additional keys can be obtained in special cases, such as if you live with a partner or a child. If the previous tenant of the family apartment is changing apartments within Kuopas, we can initially provide only one key. Additional keys can be collected the next business day if needed. Do not make copies of keys yourself.

If you cannot collect the key yourself, you can authorize someone else, for example your tutor, to collect it by sending us an email. You can also agree on key handover directly with the former tenant, and fill in this contract of transferring the keys together. Please remember to send the contract to Kuopas immediately after signing.

With your key, you can access common areas. The key is personal, and you should take good care of it. Instructions for storages are in the storage room.

Please note that the doors to the rooms in shared apartments are locked. There’s an adjustment knob on the side of the lock case above the latch. It allows you to set the lock to either lock or unlock.

Study certificate

Always remember to send your study certificate before collecting the key! The key cannot be placed in the key box unless the student certificate has been sent to our customer service in advance. You can send the study certificate to us by using our secure encrypted email portal. Those who change apartments within Kuopas must also send a study certificate or transcript of study records. Tenants can send certificates via OmaKuopas tenant page.

Are you starting in a new educational institution? A study certificate or other similar official certificate is sufficient, which shows your study rights at the educational institution. Have you already studied at your educational institution for more than a year? Then you must also submit a transcript of your study records together with your study certificate.

Complete the move-in inspection within 14 days of collecting your keys. Record any possible defects you find on the form. This ensures you are not responsible for any possible damage caused by the previous tenant.

If there are repairable defects in the apartment, always submit a separate Fault report for those issues! We don’t review move-in inspection reports until you move out.

If the apartment has not been adequately cleaned by the previous tenant, please call our maintenance service. Please call immediately after checking the apartment so that we can clean it.

OmaKuopas tenant’s page

Here you can sign in OmaKuopas tenant’s page.

You can use OmaKuopas if you have a Finnish bank account and access to Internet authentication. OmaKuopas is a service where you can do the move-in inspection, send fault reports, edit your contact details, check rent payment information and send encrypted messages. You can log in on the first day of your contract. If you don’t have electronic identification, you can authenticate with your ID at our office.
Always send messages and files containing personal data via the tenant pages.

Note! The paid rent will only appear in OmaKuopas after the due date.

Rules of Order

Be considerate of your neighbors and follow Kuopas’s house rules, which ensure a pleasant living environment for everyone. Clean common areas regularly and keep your personal space tidy.

Read the Tenant’s guide for information on apartment maintenance and living in Kuopas.

If you live in a shared apartment and the other room is empty, please do not store your belongings there or let a friend stay in the room. Only a tenant with a valid rental agreement is allowed to live in the room.

Change of Address

Don’t forget to submit a change of address!

This update provides your information to the postal service and the national population register, maintained by the magistrate. Submit the change of address no earlier than one week before and no later than one week after moving.

Home Insurance

Home insurance is not mandatory, but it is recommended, as Kuopas’s property insurance does not cover personal belongings or personal damage.

Home insurance is a good way to protect against damage-related costs.

Parking Spaces, Sauna Turns, and Internet

You can reserve a parking space or sauna turns via email or by calling our office. For more information, read about parking, sauna and laundry.

To get started with the Internet, find instructions here: Internet, TV, modems.

Information regarding bus tickets and public transport schedules can be found from Kuopio region public transport’s (Vilkku) website.

Shared electric cars

Kuopas has shared electric cars in different locations: Two all-electric cars and one plug-in hybrid van. Kuopas tenants receive a 30% discount on vehicles located at Kuopas properties.

Read more about shared cars and their booking: Kuopas’ shared electric cars

• Tenant’s Guide: Information on housing and how to manage your home, such as heating and ventilation, changing the apartment, subleasing, services or terminating the contract.
• Cleaning and home maintenance: his guide covers the maintenance of your home and tips on how to do it. For example:
  • What to do if it’s cold in my flat?
  • What should I do if the light bulb in my flat does not light up?
  • My fire alarm is beeping regularly, what should I do?
• Maintenance: Information on maintenance operations, fault reporting and door opening service.
• Building Guide: On this page you will find a map of your building’s common areas, such as storages or waste shelters, as well as more detailed information about your building.