Contact us

Do you have a question? The easiest and quickest way to get an answer is to read our guides:

Applying Quick guide
Moving in Quick guide
Moving out Quick guide
Tenant’s guide

Chat with us!

Chat is the fastest way to communicate with us! Chat is located in the bottom right corner of the page. If you can’t see the chat icon, you need to accept cookies in this site. You can allow cookies by clicking this link: Change cookie settings

The chat is open on weekdays from 8:00 AM – 12:00 AM and on weekends and public holidays from 10:00 AM – 12:00 AM.

Fault reports must always be done by using the Fault report form.

 

Customer service contact information

Email: customerservice@kuopas.fi

Please, don’t send sensitive personal information or attachments through unsecured email. You can send secure encrypted emails to Kuopas here: Send an encrypted email to Kuopas

Tel. +358 (0)20 710 9740 (pvm/mpm [local network rate or mobile charge])

The waiting time is subject to charges as well.

 

At the turn of August and September, our office has a lot of clients, and we may not always be able to answer calls. We recommend contacting us by email or in chat.

Opening hours: Mon – Fri 12–15
(1ˢᵗ working day of the month 12–15:30, phone 12-15)

On the 1ˢᵗ working day of the month we give out keys, and our office may be busy.

Exceptional Opening Hours 2024

Our office is closed on the following dates.

  • 6ᵗʰ December, Finnish Independence Day
  • 20ᵗʰ December
  • 24ᵗʰ-26ᵗʰ December, Christmas period

Exceptional Opening Hours 2025

Our office is closed on the following dates.

  • 1ˢᵗ January, New Year’s Day
  • 6ᵗʰ January, Epiphany
  • 18ᵗʰ April, Good Friday
  • 21ˢᵗ April, Easter Monday
  • 1ˢᵗ May, May Day
  • 29ᵗʰ May, Ascension Day
  • 20ᵗʰ June, Midsummer Eve
  • 24ᵗʰ–26ᵗʰ December, Christmas period

You can read more about picking up keys from our Moving in Quick guide.

 

Employees:

Taru, tenant secretary
Anni, tenant secretary
Annamaija Niemelä, communications coordinator +358 20 7341577 (pvm/mpm [local network rate or mobile charge])
Riina Susimaa, move-in-inspections and customer service +358 20 7109742 (pvm/mpm [local network rate or mobile charge])

 

Maintenance service contact information

Email: huolto@kuopas.fi.

  • NOTE: No fault reports! Please use the Fault report -form.

24/7 service number: +358 (0)44 764 0760 (Door opening, emergency situations such as water leaks).

More info about key service and maintenance services here.

Property manager: Jari Peiponen
Personal phone: +358 (0)20 734 1597 (pvm/mpm [local network rate or mobile charge])

 

Management

Constructor: Tapani Lehmusaho
Administration and Development Manager, Customer Service Manager: Atte Koskela +358 (0)20 710 9749 (pvm/mpm [local network rate or mobile charge])
Managing Director: Aku Taira

E-mail addresses are of the form firstname.lastname@kuopas.fi